Frequently Asked Questions

Topics

Bookings

No, your booking request is verified by the experience organiser who will check the availability of the requested service.

If the requested date is available, the organiser approves the request and the booking is confirmed.

If the requested date is not available, the organiser rejects your request and your booking is cancelled.

ImportantPayment is only charged when the organiser confirms the booking.

No, just show the operator the booking confirmation from your smartphone

YepSea even responds to customised requests, such as bookings for large groups or private tours. Fill out the contact form to send your request.

Please note that not all bookings can be customised.

Payments

Online
Credit cards American Express, Visa, Mastercard, Paypal, Maestro debit cards, CB

Online + Offline
For some products you can pay only a deposit online and pay the remaining balance directly to the partner at their premises (in cash or by POS).

If you are unable to complete the payment it is possible:

- the credit card details you have entered are not correct
- the card has exhausted the available funds of the day
- the card has reached its ceiling for the month

In this case try another card

It can take between 5 and 7 working days to receive a refund for a paid and cancelled reservation. However, times may vary depending on the credit card used.

Of course! First of all, our website is secure (you can see this by the green padlock in the address bar).
We also work with the two largest payment provider the world: Paypal and Stripe, which manage credit card data and payment security on YepSea.

Modifying a reservation

For any changes you wish to request: go to the page of the experience you have purchased, click on Manage Booking and submit your request.

All the activities on YepSea are sea-related, so it may happen that the marine weather conditions are not safe and the Providers decide to cancel the planned experience to ensure the safety of the participants.

In this case, you will receive an email or text message informing you of the cancellation of the experience and asking you to reschedule the date o request reimbursement without penalty

Cancel a reservation

If you have purchased an experience but would like to cancel your booking and get a refund:

log into your account and locate the experience you want to delete. The "delete" button appears next to it.

Simply click on that button to cancel your booking and receive your credit card refund within the timeframe set by your bank (usually 5-7 working days).

Important:
if you do not find the 'cancel' button, the cancellation policy has expired.

If you have any questions, please go to the contact page and ask for assistance by email. 

If you have purchased an experience but would like to cancel your booking after the deadline stated in the Cancellation Policy, you are not entitled to a refund.

In any case, go to the contact page and send us your request and we will see what we can do for you.

Gift Card

It is the best way to give an original gift!

Purchase the card in the amount you prefer, fill in the fields with a personalised message and send it by email*. The beneficiary will receive the voucher in PDF format and will be able to use it for the experience and date they prefer!

p.s. you can also print it

All without limitation. The beneficiary may choose the experience and the date they prefer.
The gift card is valid for 12 months and is non-refundable.